IMI gets 110% support from Jernbro
Through a long-term partnership with Jernbro’s Component Service team in Skövde, IMI secures reliable production and quick support whenever needed.
Challenge
For IMI in Ljung, keeping production running without interruptions is crucial. The company needed a partner who could ensure access to spare parts, carry out preventive maintenance, and quickly handle urgent repairs of components such as electronics, spindles, and electric motors.
Solution
Jernbro has supported IMI for many years with both preventive and emergency services. The collaboration includes refurbishment and functional testing of servo motors, delivery of new spare parts, and troubleshooting on site when production stops. With close communication and high availability, Jernbro can react immediately and sometimes even returning repaired components the same day.
Results
The collaboration has led to exceptionally high customer satisfaction – NPS 88 and CSI 86. IMI particularly values Jernbro’s dedication, expertise, and flexibility.
− Everyone at Component Service truly gives 110%. They are quick, polite, and always solution-oriented, says Richard Lundgren, responsible for spare parts and service for IMI’s production machines.
Why choose Jernbro
- High technical expertise in electronics, spindles and electric motors
- Fast and flexible solutions for urgent breakdowns
- Preventive maintenance that extends machine lifetime
- Close customer relationships and proactive dialogue
Want to maximize machine reliability?
Mats Ahrling
Business Developer Component Service
Want to maximize machine reliability?
Mats Ahrling
Business Developer Component Service